Table 4 Summary of HEiDi caller and call characteristics by disposition
HEiDi Disposition | |||||
|---|---|---|---|---|---|
Go to ED Now (n = 2876, 16.7%) | See FP Now (n = 1512, 8.8%) | Schedule FP Appointment (n = 6649, 38.7%) | Self-Manage (n = 6151, 35.8%) | Total (n = 17,188) | |
Number of unique callers | 2871 | 1510 | 6589 | 6115 | 16,891 |
Mean (SD) HEiDi encounters per caller | 1.00 (0.04) | 1.00 (0.04) | 1.01 (0.10) | 1.01 (0.08) | 1.02 (0.14) |
8–1-1 nurse triage | |||||
Yellow | 1362 (47.4%) | 981 (64.9%) | 4944 (74.4%) | 4409 (71.7%) | 11,696 (68.0%) |
Red-MD | 1514 (52.6%) | 531 (35.1%) | 1705 (25.6%) | 1742 (28.3%) | 5492 (32.0%) |
Time of call | |||||
Day | 1724 (59.9%) | 1173 (77.6%) | 3659 (55.0%) | 3647 (59.3%) | 10,203 (59.4%) |
Evening | 1036 (36.0%) | 250 (16.5%) | 2798 (42.1%) | 2249 (36.6%) | 6333 (36.8%) |
Off-hours | 116 (4.0%) | 89 (5.9%) | 192 (2.9%) | 255 (4.1%) | 652 (3.8%) |
Weekday | 1951 (67.8%) | 1072 (70.9%) | 4614 (69.4%) | 4249 (69.1%) | 11,886 (69.2%) |
Health concern | |||||
Gastroenterology (digestive) | 583 (20.3%) | 208 (13.8%) | 1078 (16.2%) | 1012 (16.5%) | 2881 (16.8%) |
Musculoskeletal (bone, muscle, joint) | 376 (13.1%) | 241 (15.9%) | 894 (13.4%) | 802 (13.0%) | 2313 (13.5%) |
Neurology | 362 (12.6%) | 160 (10.6%) | 684 (10.3%) | 683 (11.1%) | 1889 (11.0%) |
Dermatology (skin, hair, nails) | 158 (5.5%) | 147 (9.7%) | 637 (9.6%) | 719 (11.7%) | 1661 (9.7%) |
Respiratory | 304 (10.6%) | 140 (9.3%) | 604 (9.1%) | 569 (9.3%) | 1617 (9.4%) |
Other1 | 1093 (38.0%) | 616 (40.7%) | 2752 (41.4%) | 2366 (38.5%) | 6827 (39.7%) |
Sex, female | 1826 (63.5%) | 1004 (66.4%) | 4346 (65.4%) | 3884 (63.0%) | 11,050 (64.3%) |
Age (years), mean (SD) | 42.1 (25.3) | 39.2 (23.6) | 38.8 (24.2) | 35.6 (24.3) | 38.2 (24.5) |
0–1 years | 194 (6.7%) | 93 (6.2%) | 546 (8.2%) | 670 (10.9%) | 1503 (8.7%) |
2–5 years | 154 (5.4%) | 86 (5.7%) | 350 (5.3%) | 442 (7.2%) | 1032 (6.0%) |
6–20 years | 237 (8.2%) | 137 (9.1%) | 556 (8.4%) | 569 (9.3%) | 1499 (8.7%) |
21–40 years | 863 (30.0%) | 533 (35.3%) | 2315 (34.8%) | 2013 (32.7%) | 5724 (33.3%) |
41–65 years | 790 (27.5%) | 422 (27.9%) | 1779 (26.8%) | 1618 (26.3%) | 4609 (26.8%) |
> 65 years | 638 (22.2%) | 241 (15.9%) | 1103 (16.6%) | 839 (13.6%) | 2821 (16.4%) |
Attached to FP or practice | 2441 (84.9%) | 1255 (83.0%) | 5578 (83.9%) | 5176 (84.1%) | 14,450 (84.1%) |
Economic dependency, quintile | |||||
1: least deprived | 723 (25.1%) | 411 (27.2%) | 1751 (26.3%) | 1687 (27.4%) | 4572 (26.6%) |
2 | 584 (20.3%) | 315 (20.8%) | 1375 (20.7%) | 1307 (21.2%) | 3581 (20.8%) |
3 | 495 (17.2%) | 279 (18.5%) | 1245 (18.7%) | 1148 (18.7%) | 3167 (18.4%) |
4 | 508 (17.7%) | 269 (17.8%) | 1169 (17.6%) | 1048 (17.0%) | 2994 (17.4%) |
5: most deprived | 566 (19.7%) | 238 (15.7%) | 1109 (16.7%) | 961 (15.6%) | 2874 (16.7%) |
Health Authority | |||||
Interior | 507 (17.6%) | 211 (14.0%) | 1071 (16.1%) | 937 (15.2%) | 2726 (15.9%) |
Fraser | 1065 (37.0%) | 541 (35.8%) | 2391 (36.0%) | 2522 (41.0%) | 6519 (37.9%) |
Vancouver Coastal | 610 (21.2%) | 347 (22.9%) | 1458 (21.9%) | 1375 (22.4%) | 3790 (22.1%) |
Vancouver Island | 525 (18.3%) | 344 (22.8%) | 1369 (20.6%) | 1042 (16.9%) | 3280 (19.1%) |
Northern | 169 (5.9%) | 69 (4.6%) | 360 (5.4%) | 275 (4.5%) | 873 (5.1%) |
Rural location | 491 (17.1%) | 203 (13.4%) | 1010 (15.2%) | 886 (14.4%) | 2590 (15.1%) |