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Table 1 Operational definitions of VP advice “dispositions” and their interpretation

From: Concordance between 8-1-1 HealthLink BC Emergency iDoctor-in-assistance (HEiDi) virtual physician advice and subsequent health service utilization for callers to a nurse-managed provincial health information telephone service

8–1-1 Disposition Code (software)

VP advice

(Operational Definition)

Interpretation

Go to ED Now

Go to ED Now

Caller should proceed to an ED immediately

See Primary Care Now

Seek FP care now

The caller’s concern should be assessed by a FP as soon as possible

Schedule an MD/Healthcare Provider Appointment

Schedule FP appointment

The caller’s concern should be assessed in person in a timely manner

Try Home Treatment

Self-Manage

The caller does not have any immediate critical/urgent care needs and can self-manage and monitor their condition for any changes