Table 5 Study participants’ suggestions to improve health system responsiveness
From: The assessment of health system responsiveness from the viewpoints of COVID-19 patients
Dimensions | The suggestion | Number of patients suggested | sum |
|---|---|---|---|
Basic amenities | Improving the quality and variety of food | 8 | 18 |
Improving indoor and outdoor facilities such as garden, parking places, waiting rooms, and air-conditioning and the cleanliness of wards | 10 | ||
Prompt attention | Prompt attention | 24 | 63 |
Health products and medicines | 16 | ||
Healthcare equipment | 12 | ||
Shortening waiting lists | 7 | ||
Training healthcare personnel | 4 | ||
Dignity | Equal treatment | 2 | 17 |
Treating everyone in their care with dignity and humanity | 15 | ||
Social support | Assigning personnel to help patients to eat and take a shower | 2 | 9 |
Mental and spiritual healthcare | 7 | ||
Autonomy | Educating patients about the disease and side effects of medicines | 5 | 5 |
Privacy and confidentiality | Providing healthcare by providers of the same gender as patients | 6 | 6 |