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Table 2 Reasons for patients’ contact with SURC and alternative action plan

From: Nurse-led emergency department avoidance model of care for patients receiving cancer therapy in the ambulatory setting: a health service improvement initiative

 

n (%)

Main presenting complaint

 

Total encounters 1

2887

Gastrointestinal issues

443 (15%)

Generally unwell

373 (13%)

Other specific chemo toxicity

321 (11%)

Non-clinical concern

297 (10%)

Pain

288 (10%)

Fever/sepsis

259 (9%)

Medication advice

232 (8%)

Diagnostics

196 (7%)

Respiratory issues

114 (4%)

Psychosocial issues

74 (3%)

Other

290 (10%)

Alternative action if no SURC

Total encounters 2

2174

Called Day Unit

1108 (51%)

Presented to ED

553 (25%)

Done nothing

250 (12%)

Other

198 (9%)

Made a GP appointment

65 (3%)

  1. Notes: 1 Excludes patient education encounters 2 Excludes patient education encounters and outgoing SURC calls; Abbreviations: ED = Emergency Department; GP = General Practitioner; SURC = Symptom and Urgent Review Clinic