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Table 3 SF’s COVID-19 response: provision of health services

From: Lessons learned from pandemic response to COVID-19 in Bangladesh: NGO-based emergency response framework for low- and middle-income countries

Activities

Start

End

Provision of direct health services

 COVID-19 Hospital Support and Treatment (SF Hospitals)

March 2020

February 2022

SAJIDA Hospital Narayanganj (dedicated to patients of COVID-19 only)

 Set up COVID unit with ICU and general ward, sending 1,746 samples for RT-PCR test, training of the hospital staff members through the government’s training programme

March 2020

January 2021

 Convalescent plasma therapies carried out for COVID-19 patients

June 2020

-

 All hospital beds converted into semi-critical ones. Quality control personnel & certified dietician appointed

July 2020

-

 Bed capacity increased from 50 to 60

August 2020

-

 Adding ventilator and three-ball spirometer to the hospital inventory

October 2020

-

SAJIDA Hospital Keraniganj

 Primary check-up kiosks set outside the hospital, operated by paramedics for visitors

June 2020

June 2022

 Setting up COVID unit with 6-bed ICU and 22 semi-critical bed, sending 224 samples for RT-PCR test

January 2021

February 2022

COVID-19 Hospital Support and Treatment (Collaboration with Government Hospitals in Border Districts)

 Co-establish COVID unit with 11 bed ICU and 20 bed ward at the District (Government) Hospital, Jessore, a 250-bed secondary care public hospital

June 2021

October 2021

 Co-establish COVID unit with 6 bed ICU and 8 bed ward at the District (Government) Hospital, Chuadanga, a 250-bed secondary care public hospital

July 2021

September 2021

 Co-establish COVID unit with 2-bed COVID ward at the 250-bed General (Government) Hospital, Pabna

August 2021

September 2021

 Co-establish COVID unit with 5 bed ICU and 6 bed ward at the District (Government) Hospital, Meherpur, a 250-bed secondary care public hospital

August 2021

October 2021

Telemedicine

 Hotline Service for on-call consultation: served 6,230 people and spread health and hygiene awareness message to 579,570 clients

March 2020

March 2022

 COVID Symptom Checker Messenger Chatbot: reached 10,711 clients

April 2020

June 2022

SAJIDA Mental Health Programme and Psychological Health and Wellness Centre

 Phone and video counselling sessions

April 2020

Ongoing

 Tele-counselling service to provide on-call emotional support (in collaboration with BRAC and Kaan Pete Roi’)

June 2020

December 2020

 Employee assistance service and webinars for mental health support

September 2020

Ongoing

Home and Community Care Limited (HCCL)

 Stay-in caregiver provider for older persons

April 2020

Ongoing

 Home doctor visit and physiotherapy for senior citizens and home care for mild cases of COVID-19

August 2020

Ongoing

 Isolation centres for HCCL caregivers

October 2020

May 2022

 Home testing facilities for older persons

September 2020

Ongoing

Care for Children with Special Needs – Inner Circle

 Online therapy sessions for children with special needs

April 2020

June 2021

 Restart of physiotherapy sessions

July 2021

Ongoing

Provision of infection prevention and risk reduction services for the community and SF frontline staff

Hygiene Behaviour Promotion

 Water, Sanitation and Hygiene (WASH) programme installed 585 pedal-based handwashing devices in urban poor areas and its is estimated that about 2,289,732 people have been benefited by these handwashing devices

March 2020

-

 About 50,000 leaflets were distributed to extreme poor households of urban slams of Dhaka city

March 2020

May 2021

 One disinfection tunnel installed by WASH at SF Narayanganj Hospital

May 2020

-

 In total, 30 slums in DSCC were decontaminated which covered 49,877 people

May 2020

May 2021

Hygiene Pack Distribution

 Total 316,232 individuals received hygiene kits

June 2020

February 2022

Personal Protective Equipment (PPE) Distribution

 Altogether 11,000 PPE sets and 56,140 PPE distributed among hospital staff and home care workers (HCCL)

March 2020

-

 Total 450 sets of PPEs were distributed to the empanelled hospitals in Feni and Chandpur districts by PROSHOMON (one of the urban based health programmes of SF)

March 2020

-

 Pneumask distributed among SF Narayanganj Hospital staff, along with 22,600 surgical masks and 6,753 cotton masks

November 2020

-

 Total 7,000 masks were distributed among members of SF’s Water Credit programme

December 2020

-

Vaccine Registration Support

 WASH helped 4,919 beneficiaries, including ready-made garment (RMG) workers and members in South Dhaka to register for vaccination

March 2021

October 2021

Amrao Manush (we too are human) (also known as Improving Livelihoods of Urban Extreme Poor-Pavement Dwellers Centre supported 1,363 beneficiaries for vaccination registration

March 2021

February 2022

 Urban Extreme Poor Programme supported 929 beneficiaries for vaccination registration

July 2021

Ongoing