Joining telehealth in rheumatology: a survey on the role played by personalized experience from patients’ perspective

Table 2 Characteristics of the different telehealth experiences, in terms of number of patients and labels

Group of patients	Services experienced	Number of patients who have experienced that service¹	Number of patients within the group²	Label	Number of patients within the group²
Non-users	None	146	146	Nothing	313
	Telephone contacts	175	138	Phone/mail
	Direct e-mail	138	138	Phone/mail
	PROs filled within the hospital	69	29	PROs hosp
Users	PROs filled at home	87	57	PROs home	87
Users	Tele monitoring and home delivery	30	30	Home delivery	87

1. In case of services (i.e., not “none”), groups considered for this column are not mutually exclusive
2. The classification is based on the highest degree of service experienced, hence groups considered for this column are mutually exclusive

ISSN: 1472-6963