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Table 4 Demographics and experiences of 77 patient respondents during virtual visits at the Head and Neck Center of Helsinki University Hospital

From: Virtual visits at the Helsinki Head and Neck Center during the COVID-19 pandemic: patient safety incidents and the experiences of patients and staff

 

n (% of respondents)

Sex

Male

36 (46.8)

Female

41 (53.2)

Age group (years old)

8–16

1 (1.3)

17–23

5 (6.5)

24–39

15 (19.5)

40–55

14 (18.2)

56–69

27 (35.1)

70–74

8 (10.4)

75–92

7 (9.1)

How would you have travelled to the hospital?*

Walk or bicycle

7 (9.1)

Bus

24 (31.2)

Tram

24 (31.2)

Train

14 (18.2)

Metro

11 (14.3)

Taxi

5 (6.5)

By car

40 (51.9)

Subspecialty of complaint^

Otology

10 (13.0)

Rhinology

37 (48.1)

Laryngology

7 (9.1)

Tumor

11 (14.3)

Tonsils

11 (14.3)

Salivary glands

1 (1.3)

Voice

4 (5.2)

Other

11 (14.3)

Hearing

4 (5.2)

Did you have to miss work because of your virtual visit?

No, I stopped working for the time of the virtual visit

29 (37.7)

No, I do not work

31 (40.3)

No, I did not have work at the time of the virtual visit

14 (18.2)

Yes. It is not possible to have a quiet phone conversation/video chat at work

3 (3.9)

Would you rather have taken care of your treatment

By virtual visit?

24 (31.2)

With a regular visit at the hospital?

35 (45.5)

I don't know

18 (23.4)

  1. *33 patients (42.9%) would have used 2 or more modes of transport
  2. ^15 patients (19.5%) marked more than one complaint