Table 4 Subgroup analysis based on the dimensions
From: Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis
| Â | Dimension | Number of studies | Mean | Gap P-E | SE | 95% CI | Heterogeneity | ||
|---|---|---|---|---|---|---|---|---|---|
Lower | Upper | I2 | P-value | ||||||
Perception | Tangibility | 7 | 3.52 | -0.86 | 0.167 | 3.195 | 3.849 | 99.96 | P< 0.001 |
Reliability | 7 | 3.49 | -0.94 | 0.330 | 2.840 | 4.132 | 99.92 | P< 0.001 | |
Responsiveness | 7 | 3.30 | -1.04 | 0.347 | 2.628 | 3.989 | 99.93 | P< 0.001 | |
Assurance | 7 | 3.49 | -0.88 | 0.400 | 2.711 | 4.278 | 99.96 | P< 0.001 | |
Empathy | 7 | 3.31 | -1.02 | 0.262 | 2.795 | 3.820 | 99.66 | P< 0.001 | |
Expectation | Tangibility | 7 | 4.38 | - | 0.170 | 4.04 | 4.71 | 99.87 | P< 0.001 |
Reliability | 7 | 4.43 | - | 0.188 | 4.06 | 4.80 | 99.87 | P< 0.001 | |
Responsiveness | 7 | 4.35 | - | 0.163 | 4.03 | 4.67 | 99.78 | P< 0.001 | |
Assurance | 7 | 4.37 | - | 0.138 | 4.10 | 4.64 | 99.73 | P< 0.001 | |
Empathy | 7 | 4.33 | - | 0.166 | 4.01 | 4.65 | 99.75 | P< 0.001 | |