Quality of obstetric and newborn care in health centers of Addis Ababa City: using the WHO quality framework

Table 4 Distribution of health centers’ mean percentage score for the eight obstetric and newborn care quality domains (N = 50)

Quality of care domains	Mean	Median	Std. Deviation	Minimum	Maximum
Experience of effective communication	60	60	18	12	88
Experience of emotional support	42	38	13	18	73
Experience of dignified care	85	87	10	62	100
The practice of evidence-based routine obstetric and newborn care	72	71	11	51	95
Actionable information system	89	90	10	60	100
Functional referral system	81	81	15	38	100
Mechanism to motivate staff	64	65	15	30	90
Availability of physical resources	92	93	5	78	100
The overall quality of care score	73	73	6	57	88

ISSN: 1472-6963