Table 1 Interview Topics Based on Normalization Process Theory.
Normalization Process Theory Constructs | Definition | Implementation Outcome | Interview Topic | Examples of Interview Questions |
|---|---|---|---|---|
Coherence | How interviewees “make sense” of the intervention | Acceptability of the PSW role | Whether staff demonstrate clear understanding of the purpose and differentiation of the service | What is the purpose of the PSW role? How does it differ from other established roles? |
Appropriateness of the PSW role | Whether staff perceive the role is needed in oncology practice and social work teams | Is there a need for the PSW role? | ||
Cognitive Participation | How interviewees buy into the intervention | Acceptability of the PSW role | Feelings towards the role, and levels of buy in from staff | How do staff feel about the PSW role? |
Appropriateness of the PSW role | Whether staff consider the role is useful to oncology and social work practice | Is the PSW role useful for the team and the service? | ||
Feasibility of the PSW role | Barriers to access PSW service | What are the challenges to PSW service provision? | ||
Collective Action | How interviewees engage with the intervention | Appropriateness of the PSW role | Impact of the role on social work processes | How did the social work team make room for the PSW role? |
Feasibility of the PSW Role | Collaboration between social workers and PSWs | How do social workers and PSWs work together? Do staff and social workers consult with the PSW? | ||
Whether staff access and refer to PSWs | Do staff routinely ask whether patients are parents? Do staff refer parent patients to the PSW? | |||
Reflexive Monitoring | How interviewees understand the intervention | Acceptability of the PSW role | Understanding of the role over time | How did staff’s understanding of the role change over time? |
Appropriateness of the PSW role | Advantages and disadvantages of the role to oncology and social work practice | What are the advantages and disadvantages of the role to oncology and social work? | ||
Feasibility of the PSW role | Improvements in service delivery | Do staff members feel more confident with their support skills? | ||
Observations around quality of recognition, support, and care for parent patients afforded by the service | Do staff member observe differences within the team and its support of parents as a result of having a PSW? |