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Table 1 Indicators area and components

From: Evaluation of the implementation progress through key performance indicators in a new multimorbidity patient-centered care model in Chile

Area

Components

Change Management

Decision makers support (PHC director and managers)

Leader for the implementation of the MPCM at the PHC

Local training plan of MPCM for new employees

Operational

Adult population stratified by risk, available and with patients ID

Unified drug prescription

Alert system informing PHC teams of patients consulting at emergency room and hospitalization

Integrated multimorbidity scheduled appointments

New Roles

Clinical Pharmacist

High-Risk primary physician

Case Manager

Transition Nurse

Activities and services

Individualized Care Plans

Phone counseling

Continuity of care with a professional from the team

Rescue after hospital discharge

Implementation of an induction plan

Transition care

  1. PHC: Primary healthcare center
  2. MPCM: Multimorbidity Patient-Centered Care Model
  3. ID: identification number