Continuous usage intention of mobile health services: model construction and validation

Table 5 Modified model path coefficient and hypotheses test results

Hypotheses	Variable relationship	Standardized path coefficient	95% confidence intervals	Standard error	Critical ratio	P value
Hypotheses	Variable relationship	Standardized path coefficient	Lower Upper	Standard error	Critical ratio	P value
H2	PU → CU	0.191	0.197 0.528	0.049	4.149	***
H3	EC → PU	0.600	0.432 0.746	0.047	12.591	***
H4	EC → CS	0.957	0.926 0.984	0.035	29.213	***
H5	CS → CU	0.453	0.270 0.654	0.054	8.283	***
H6a	EH → SEQ	0.200	0.086 0.322	0.044	4.585	***
H6b	EH → IQ	0.320	0.202 0.445	0.045	7.005	***
H6d	EH → PU	0.379	0.229 0.539	0.040	8.959	***
H7b	SEQ → EC	0.495	0.077 1.745	0.074	6.250	***
H7c	IQ → EC	0.474	-0.991 0.842	0.076	6.017	***
H8	SN → CU	0.372	0.197 0.528	0.038	8.736	***
Added path1	SN → IQ	0.606	0.491 0.719	0.042	13.035	***
Added path2	SN → SEQ	0.704	0.590 0.798	0.400	16.079	***

H1: Perceived usefulness is positively associated with satisfaction of mHealth services
H6c: E-health literacy is positively associated with perceived system quality
H7a: Perceived system quality is positively associated with expectation confirmation
H2: Perceived usefulness is positively associated with continuous intention
H3: Expectation confirmation is positively associated with perceived usefulness
H4: Expectation confirmation is positively associated with customer satisfaction
H5: Customer satisfaction is positively associated with continuous intention
H6a: E-health literacy is positively associated with perceived service quality
H6b: E-health literacy is positively associated with perceived information quality
H6d: E-health literacy is positively associated with perceived usefulness
H7b: Perceived service quality is positively associated with expectation confirmation
H7c: Perceived information quality is positively associated with expectation confirmation
H8: Subjective norm is positively associated with continuous usage intention of mHealth services
Added path1: Subjective norm is positively associated with perceived service quality
Added path2: Subjective norm is positively associated with perceived service quality
^*** means significant at the 0.001 level

ISSN: 1472-6963