Table 4 Satisfaction in the control and experimental groups
From: How to adjust the expected waiting time to improve patient’s satisfaction?
Group | Cases | Very dissatisfied | Dissatisfied | Satisfied | Very satisfied |
|---|---|---|---|---|---|
Control group | |||||
T0 = 60, Ta = 90 | 52 | 3 (5.8%) | 13 (25.0%) | 17 (32.7%) | 19 (36.5%) |
Experimental groups | |||||
T0 = 60, T1 = 70 Ta = 90 | 45 | 0 (0.0%) | 4 (8.9%) | 21 (46.7%) | 20 (44.4%) |
T0 = 60, T1 = 80, Ta = 90 | 54 | 0 (0.0%) | 5 (9.3%) a | 35 (64.8%) a | 14 (25.9%) |
T0 = 60, T1 = 90, Ta = 90 | 49 | 0 (0.0%) | 6 (12.2%) | 9 (18.4%) | 34 (69.4%) a |
T0 = 60, T1 = 100, Ta = 90 | 48 | 2 (4.2%) | 1 (2.1%) a | 15 (31.3%) | 30 (62.5%) a |
T0 = 60, T1 = 110, Ta = 90 | 49 | 5 (10.2%) | 5 (10.2%) | 16 (32.7%) | 23 (46.9%) |