Table 3 Extension of expected waiting time (EWT) in the experimental groups
From: How to adjust the expected waiting time to improve patient’s satisfaction?
N | ≤ 0 min | 1–20 min | 21–40 min | ≥ 41 min | |
|---|---|---|---|---|---|
All subjects | 245 | 105(42.6%) | 88(35.9%) | 43(17.6%) | 9(3.7%) |
Gender | |||||
Male | 90 | 40(44.4%) | 30(33.3%) | 19(21.1%) | 1(1.1%) |
Female | 155 | 65(41.9%) | 58(37.4%) | 24(15.5%) | 8(5.2%) |
Hospital visit history | |||||
Yes | 193 | 83(43.0%) | 73(37.8%) | 29(15.0%) | 8(4.1%) |
No | 46 | 20(43.5%) | 13(28.3%) | 12(26.1%) | 1(2.2%) |
Education level | |||||
High school and below | 71 | 34(47.9%) | 26(36.6%) | 9(12.7%) | 2(2.8%) |
Graduate | 142 | 58(40.8%) | 49(34.5%) | 29(20.4%) | 6(4.2%) |
Post Graduate | 30 | 13(43.3%) | 13(43.3%) | 3(10%) | 1(3.3%) |
Age | |||||
18 years old and under | 37 | 16(43.2%) | 15(40.5%) | 5(13.5%) | 1(2.7%) |
19–36 years old | 77 | 35(45.5%) | 23(29.9%) | 16(20.8%) | 3(3.9%) |
37 years old and above | 131 | 55(42.0%) | 49(37.4%) | 22(16.8%) | 5(3.8%) |