Table 1 Experimental design of control group and experimental groups (minutes)
From: How to adjust the expected waiting time to improve patient’s satisfaction?
Group | Ta | T0 | T1 |
|---|---|---|---|
Control group 1 | 90 | 60 | -- |
Experimental group 1 | 90 | 60 | 70 |
Experimental group 2 | 90 | 60 | 80 |
Experimental group 3 | 90 | 60 | 90 |
Experimental group 4 | 90 | 60 | 100 |
Experimental group 5 | 90 | 60 | 110 |