Table 2 Change in daily telephone inquiries and counter services by the implemented measures

Telephone inquiries

  Total

43 (38–46)

18 (18–19)

.032

    Requests for earlier receipts at the service counter

26 (22–28)

9 (9–13)

.032

    Checking the dispensing and delivery status

10 (9–12)

1 (1–1)

.008^a

    Requests for earlier-than-scheduled deliveries with machine transportation

4 (3–4)

1 (1–3)

.151

    Others

3 (3–4)

4 (4–6)

.548

Counter services

  Total

55 (51–56)

15 (15–15)

.008

    Topical and oral medicines

19 (18–22)

2 (2–3)

.008^b

    Injectable medicines

14 (12–14)

1 (1–2)

.008^b

    Others

17 (15–19)

12 (12–13)

.095