Table 1 Frequencies of and reasons for telephone inquiries received in the IMDU-OT during business hours
| Â | Inpatient wards | Outpatient departments | Others | Total | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Â | Oral or topical medicines | Injectables | Â | Â | Â | Â | Â | Â | ||
Reasons for inquiries | N | (%) | N | (%) | N | (%) | N | (%) | N | (%) |
Requests for earlier receipts at the service counter | 121 | (57.9%) | 155 | (50.5%) | 12 | (7.6%) | 1 | (4.2%) | 289 | (41.5%) |
Checking the dispensing and delivery status | 53 | (25.4%) | 45 | (14.7%) | 3 | (1.9%) | 0 | (0%) | 101 | (14.5%) |
Requests for earlier-than-scheduled deliveries with machine transportation | 19 | (9.1%) | 90 | (29.3%) | 134 | (85.4%) | 1 | (4.2%) | 244 | (35.0%) |
Others | 16 | (7.7%) | 17 | (5.5%) | 8 | (5.1%) | 22 | (91.6%) | 63 | (9.0%) |
Total phone calls for five consecutive days | 209 | (100%) | 307 | (100%) | 157 | (100%) | 24 | (100%) | 697 | (100%) |
Average phone calls per day | 42 | Â | 61 | Â | 31 | Â | 5 | Â | 139 | Â |