Table 5 Perception of patient-centered care among healthcare provider

Higher scored PCC activities 

Holistic care: Provision

of information

Teach patient how to take medication

4.4

4.2—4.5

Collaborative care

Explain patient’s condition in detail to reach

common understanding of patient’s concerns

4.3

4.2—4.5

Collaborative care

Inform patient of treatments to manage

problem

4.3

4.2—4.5

Holistic care: Provision

of information

Teach patient how to care for self

4.3

4.2—4.4

Holistic care: Provision

of information

Discuss things patient can do to improve health

and prevent illness

4.2

4.1—4.4

Lower scored PCC activities

Responsive care

Arrange for special services within hospital or

health system

3.2

2.9—3.5

Holistic care: Attendance

to patients’ needs

Attend to patients’ social needs (e.g., family,

neighbors, community, etc.)

3.4

3.2—3.6

Holistic care: Provision

of information

Teach patient how to manage emotional

problem

3.6

3.4—3.7

Responsive care

Help find solution to patient’s problem

3.7

3.5—3.9

Holistic care: Attendance

to patients’ needs

Attend to patients’ spiritual needs

3.8

3.6—4.0

Responsive care

Facilitate access to community services

3.8

3.6—4.0