Table 2 Overview of key themes

Theme 1 Implementation and evolution of virtual modalities during the pandemic

• Rapid transition to virtual care during initial stay-at-home closures

• The evolving use of technologies (moving from video to telephone)

• Striking the right balance between virtual and in-person care delivery

Theme 2 Facilitators and barriers to implementing virtual care

• Prior experience with virtual modalities

• Core remuneration model and billing structures

• Technology and technical supports

• Regulation and professional standards

• Relationship-based care

Theme 3 Virtual care in the future

• Expectations for virtual care beyond COVID-19

• Necessary changes to use, regulation

• Physicians’ concerns