Characteristics of telemedicine workflows in nursing homes during the COVID-19 pandemic

Table 3 Provider vs. nursing home (NH) scheduling tasks for a telemedicine encounter

Provider Scheduling Tasks	Nursing Home (NH) Staff Scheduling Tasks
Provider or clinic staff determines availability for telemedicine visit	NH staff checks master calendar to determine staff availability to facilitate the visit
Provider availability communicated with NH*	NH confirms that equipment is available for the visit
Provider and NH coordinate time for telemedicine visit*	NH checks patient schedule to determine availability
	NH works with provider to determine time for the telemedicine visit*
	NH places telemedicine visit on master calendar

* Interdependent process which often involves multiple calls between the NH and the provider clinic

ISSN: 1472-6963