Table 3 Participants’ response on health care provider related factor on study perceived quality of medical service at OPD of public hospitals in Dawro zone 2021, N = 420
Variables | Frequency | % |
|---|---|---|
The health care provider offered courtesy and respect | ||
Yes | 281 | 66.9 |
No | 139 | 33.1 |
The health care provider communicated effectively | ||
Yes | 280 | 66.7 |
No | 140 | 33.3 |
The health care provider explained the diagnosis (Illness) | ||
Yes | 192 | 45.7 |
No | 228 | 54.3 |
The health care provider explained Investigations and medications | ||
Yes | 213 | 50.7 |
No | 207 | 49.3 |
The health care provider provided an opportunity to ask him | ||
Yes | 236 | 56.2 |
No | 184 | 43.8 |
Satisfied with the behavior and accountability of health service providers in the OPD | ||
Yes | 230 | 54.8 |
No | 190 | 46.2 |
Privacy was maintained | ||
Yes | 226 | 53.8 |
No | 194 | 46.2 |
Received needed care at the right time | ||
Yes | 232 | 55.2 |
No | 188 | 44.8 |
Staffs have good approach | ||
Yes | 233 | 55.5 |
No | 187 | 44.5 |
Recommend the outpatient services to someone else | ||
Yes | 254 | 60.5 |
No | 166 | 39.5 |