Table 1 Factors load and consistency
Item | Question | Factor load | Consistency (Cronbach’s α) |
|---|---|---|---|
Doctor’s attitude | 0.8218 | ||
8 | 1. What did you think of the doctor’s explanation of your condition? | 0.4131 | 0.7936 |
11 | 2. How did you feel the doctor treated you? | 0.6821 | 0.7565 |
12 | 3. How would you rate the care you received from the doctor at the clinic? | 0.7120 | 0.7723 |
17 | 4. Would you like to be treated by the same physician who treated you? | 0.5829 | 0.7796 |
Physician empathy perception | 0.7563 | ||
4 | 5. Did the physician listen to your explanation of your condition? | 0.6080 | 0.8000 |
5 | 6. Do you feel that the physician understood your symptoms or complaints that prompted the consultation? | 0.6668 | 0.6689 |
7 | 7. Did the doctor answer all your questions? | 0.6177 | 0.6437 |
9 | 8. Did the physician show interest in resolving your condition? | 0.5704 | 0.7030 |