Table 1 Characteristics of studies

Wei et al. (2015) [31]

Chinese-Outpatient Satisfaction Questionnaire (CH-OPSQ)

46 hospitals China

19

5151

Self-administered

1. Waiting time

2. Service attitude

3. Quality of medical care

4. Quality of special services

5. Quality of environment

6. Global assessment

After medical procedures

Hu et al. (2017) [32]

Outpatient Experience Questionnaire (OPEQ)

6 public hospitals China

28

600

Interview administered

1.Physical environment

2. Doctor-patient communication

3. Healthy information

4. Medical expenses

5. Short time outcome

6. General satisfaction

After completion of an outpatient visit

Wong et al. (2015) [38]

Short-form of the Hong Kong Inpatient Experience Questionnaire (SF-HKIEQ)

25 public hospitals Hong kong

18

516

Telephone administered

1. Hospital staff

2. Patient care and treatment

3. Information on leaving hospital

4. Overall impression

48 h to 1 month after discharge

Wei et al. (2015) [33]

Inpatient Satisfaction Questionnaire (IPSQ)

3 hospitals China

28

6640

Self-administered

1. Waiting time

2. Service attitude

3. Medical care quality

4. Special service quality

5. Environment quality

6. Global assessment

During hospitalization, 3 days after admission

Wang et al. (2021) [34]

Outpatient Patient-Reported Experience Measure for Care in Chinese Hospitals (OPREM-CCH)

25 public hospitals China

22

2293

Interview administered

1. Communication and information

2. Professional competence

3. Medical costs

4.Efficiency

5.Hospital recommendations

After completion of an outpatient visit

Wang et al. (2021) [34]

Inpatient Patient-Reported Experience Measure for Care in Chinese Hospitals (IPREM-CCH)

25 public hospitals China

19

1510

Interview administered

1. Communication and information

2. Professional competence

3. Medical costs

4.Efficiency

5.Health outcomes

6.Hospital recommendations

During hospitalization, immediately before discharge

Webster et al. (2011) [37]

Patient Experiences with Inpatient Health care (I-PAHC)

8 health facilities Ethiopia

25

230

Interview administered

1.Communication with nurses

2.Communication with doctors

3. Physical environment

4. Pain management

5. Medication and symptom communication

During hospitalization, > 1 day after admission

Webster et al. (2011) [37]

Patient Assessment of Health care for outpatient Care (O-PAHC)

8 health facilities Ethiopia

23

486

Interview administered

1. Communication with nurses

2. Communication with doctors

3. Physical environment

4. Medication communication

After receiving care

Rao et al. (2006) [35]

Patient Perceptions on Quality (PPQ)

54 health facilities India

16

1837

Interview administered

1. Medicine availability

2. Medical information

3. Staff behavior

4. Doctor behavior

5. Hospital infrastructure

1) After receiving care (Outpatients)

2) During hospitalization, > 1 day after admission (Inpatients)

Goel et al. (2014) [36]

The North India Outpatient Department Satisfaction Scale (NIOPDSS)

6 hospitals India

17

1200

Mixed Interview administered Mail survey

1. Location

2. Administration

3. Waiting area

4. Pharmacy

5. Physicians

6. Basic facilities

After exiting the health facility

Arab et al. (2014) [39]

Persia Inpatient Satisfaction Questionnaire (PISQ)

6 hospitals Iran

52

400

Interview administered

1. Doctor-Patient communication

2. Nursing care

3. Convenience

4. Visitors

5. Cleanliness

6. Cost

7. General satisfaction

During hospitalization, at discharge

Zaghloul AA (2001) [41]

Patient satisfaction scale (PSC)

4 primary health centers Egypt

20

227

Interview administered

1. Art of care

2. Technical management

3. Accessibility

4. Structure

After completion of an outpatient visit

Kouatly et al. (2015) [40]

Patient Satisfaction Survey (PSS) -Middle East

1 hospital Lebanon

22

1339

Telephone administered

1. Care from nurses

2. Care from physicians

3. Admission and discharge

4. Hospital environment

5. Food services

After discharge

Garcia-Galicia et al. (2020) [42]

Outpatient department user satisfaction rapid scale (ERSaPaCE)

1 hospital Mexico

10

200

Self -administered

1. Cleanliness

2.Treatment by nursing staff

3. Treatment by medical staff

4.Information by the doctor

5.Assistance at the medical records department

6.Assistance at the pharmacy

7.Waiting time

8.General impression

Not specified