Table 2 Definition of patient engagement at the individual and organizational levels
From: How did healthcare professionals define patient engagement in quality management? A survey study
Where' or ‘on what’ engagement takes place | Individual level | Organizational level |
|---|---|---|
What is engagement | The involvement of P/F in their care and in the decision-making process about their therapeutic plan | The involvement of P/F in contributing to hospital outcomes and objectives as a whole |
How engagement is performed | In the communication process between patients and professionals | Through mechanisms involving P/F in all processes of the institution, from strategic planning to the design of new processes or improvement of existing processes, as well as active participation in institutional committees or commissions |
Why engage | Involving patients in their care seems to improve the quality and safety process | To improve the patient experience, delivery of value for patients, and promote the continuous improvement of care processes |