Table 3 IAPT Practitioner Experiences of Telehealth since COVID-19
From: Mental health professionals and telehealth in a rural setting: a cross sectional survey
Total n = 62 n (%) | Example free text responses | |
|---|---|---|
Perceived patient satisfaction with telehealth compared to face-to-face | ||
Higher when compared to F2F | 14 (22.6) | “More flexibility in times and being able to offer appointments that suit. No travel.” |
Similar levels of satisfaction compared to F2F | 40 (64.5) | |
Lower levels of satisfaction compared to F2F | 8 (12.9) | “Clients still hold a belief that face-to-face treatment will be better. It can be hard to overcome this thinking.” |
Practitioner satisfaction with telehealth since Covid-19 | ||
Very satisfied | 35 (56.5) | |
Satisfied | 22 (35.5) | |
Neither satisfied nor unsatisfied | 4 (6.5) | |
Unsatisfied | 1 (1.6) | |
Preferred form of service delivery | ||
Fully Telehealth | 20 (32.3) | |
Mostly Telehealth with some F2F | 33 (53.2) | |
Mostly face-to-face with some Telehealth | 9 (14.5) | |
Fully F2F | 0 (0.0) | |
Thinks diary is easier to manage with telehealth | ||
Yes, it is easier when compared to F2F | 33 (53.2) | |
It is about the same effort compared to F2F | 27 (43.5) | |
No, it is not as easy compared to F2F | 2 (3.2) | “Admin is taking longer.” |
Thinks telehealth changes the way confidentiality is maintained | ||
Yes, it makes it more difficult | 13 (21.0) | “When the individual doesn’t have privacy at home it can be difficult.” |
No, it makes little difference | 45 (72.6) | |
Yes, it makes it easier | 4 (6.5) | “Patients do not have to sit in the waiting room where they may know others.” |
Aware of groups who have difficulty engaging with Telehealth | ||
Yes | 40 (64.5) | “People who live in remote areas who don’t have good internet or phone signal.” |
No | 22 (32.5) | |
Ever had telehealth related training since COVID-19 | ||
Yes | 26 (41.9) | “Webinars and written guidance.” |
No | 36 (58.1) | “We have some CPD on this, but no specific training by the Trust I don’t think.” |
Ever had a technology/ICT issue with Telehealth since COVID-19 | ||
Yes | 48 (77.4) | “Poor connection, either on telephone or on-line.” |
No | 14 (22.6) | |
Thinks that telehealth requires different skills compared to F2F | ||
Yes | 48 (77.4) | “I sometimes find it harder to close down inappropriate communications and interject when necessary while being unable to use visual techniques.” |
No | 9 (14.5) | |
Not sure | 5 (8.1) | |