Patient and health worker perspectives on quality of HIV care and treatment services in Haiti

Table 3 Key themes related to quality dimensions, from patient and health worker perspectives

Dimension	Patient Perspective	Patient	Health Worker
Safety	Risks to privacy in seeking clinic-based HIV supportive services	X
	Risks to privacy in community-based HIV services	X
	Lack of care in communication to protect patient privacy		X
	Limited counseling and support on managing ART side effects	X
	Threats to personal safety of health workers when providing care in the community		X
Patient-centeredness	Challenges with putting the principle of “acceuil” (respectful welcome) into practice		X
	Counseling grounded in standard advice-giving messages rather than personalized needs	X	X
	Uneven trust between patients and providers	X	X
Accessibility, timeliness, affordability	Long clinic waiting times	X
Accessibility, timeliness, affordability	Limited help available for patients with financial need	X
Equity	Material support offered to some patients but not others	X
	Distrust in fairness of the health system	X
	Needing an advocate to successfully navigate care	X	X
	Strained working conditions for health workers		X

ISSN: 1472-6963