Table 2 Health Insurer Trust Scale (HITS) (Zheng et al., 2002)
| Â | Items | Response categories |
|---|---|---|
1 | You think the people at your health insurer are completely honest | strongly agree (score 5); agree (score 4); neutral (score 3); disagree (score 2); strongly disagree (score 1) |
2 | Your health insurer cares more about saving money than about getting you the treatment you need | strongly agree (score 1); agree (score 2); neutral (score 3); disagree (score 4); strongly disagree (score 5) |
3 | As far as you know, the people at your health insurer are very good at what they do | strongly agree (score 5); agree (score 4); neutral (score 3); disagree (score 2); strongly disagree (score 1) |
4 | If someone at your health insurer made a serious mistake, you think they would try to hide it | strongly agree (score 1); agree (score 2); neutral (score 3); disagree (score 4); strongly disagree (score 5) |
5 | You feel like you have to double check everything your health insurer does | strongly agree (score 1); agree (score 2); neutral (score 3); disagree (score 4); strongly disagree (score 5) |
6 | You worry that private information your health insurer has about you could be used against you | strongly agree (score 1); agree (score 2); neutral (score 3); disagree (score 4); strongly disagree (score 5) |
7 | You worry there are a lot of loopholes in what your health insurer covers that you don't know about | strongly agree (score 1); agree (score 2); neutral (score 3); disagree (score 4); strongly disagree (score 5) |
8 | You believe your health insurer will pay for everything it is supposed to, even really expensive treatments | strongly agree (score 5); agree (score 4); neutral (score 3); disagree (score 2); strongly disagree (score 1) |
9 | If you got really sick, you are afraid your health insurer might try to stop covering you altogether | strongly agree (score 1); agree (score 2); neutral (score 3); disagree (score 4); strongly disagree (score 5) |
10 | If you have a question, you think your health insurer will give a straight answer | strongly agree (score 5); agree (score 4); neutral (score 3); disagree (score 2); strongly disagree (score 1) |
11 | All in all, you have complete trust in your health insurer | strongly agree (score 5); agree (score 4); neutral (score 3); disagree (score 2); strongly disagree (score 1) |