Table 3 Results from qualitative analysis of the comments and the open-ended question “Do you want other support from your manager?”

1. A manager who is physically present.

2. A manager who understands and listens to the workers’ needs.

3. A manager who provides support and information.

4. A manager who has competence.

A physically present and responsive manager who provides support based on the workers’ needs

1. The manager has an unclear role and a tough work situation.

2. The workers understand the manager’s work situation.

3. The manager listens to opinions but lacks resources for making changes.

The workers understand their manager’s tough work situation and lack of resources.

1. The dissemination of information is of varying quantity, quality, and clarity.

2. The workers want to be involved and participate in organizing the work.

There is a need for clear dissemination of information and participation in organizing the work.

1. Organizing the work takes place through dialogue in the workplace.

2. Different professions are responsible for making priorities.

3. Other methods for prioritizing are available.

4. Time for reflection is available when needed.

The care of patients is carried out with good cooperation.