| Helpfulness | Importance | ||||||||
---|---|---|---|---|---|---|---|---|---|---|
Less than 1 year (n = 51) | 1–5 years (n = 19) | 5–10 years (n = 11) | More than 10 years (n = 23) | p value | Less than 1 year (n = 51) | 1–5 years (n = 19) | 5–10 years (n = 11) | More than 10 years (n = 23) | p value | |
Introduction to medical dispute mediation mechanism | 3.82 ± 0.39 | 3.58 ± 0.51 | 3.45 ± 0.52 | 3.87 ± 0.34 | 0.009** | 3.88 ± 0.33 | 3.74 ± 0.45 | 3.82 ± 0.4 | 3.87 ± 0.34 | 0.5 |
Medical dispute mediation procedure | 3.84 ± 0.37 | 3.68 ± 0.48 | 3.55 ± 0.52 | 3.83 ± 0.39 | 0.114 | 3.88 ± 0.33 | 3.74 ± 0.45 | 4 ± 0 | 3.87 ± 0.34 | 0.214 |
Role of the dual-mediators | 3.78 ± 0.42 | 3.63 ± 0.50 | 3.55 ± 0.52 | 3.78 ± 0.42 | 0.276 | 3.84 ± 0.37 | 3.68 ± 0.48 | 4 ± 0 | 3.91 ± 0.29 | 0.085 |
Mediation principles and techniques | 3.8 ± 0.40 | 3.63 ± 0.50 | 3.45 ± 0.52 | 3.78 ± 0.42 | 0.075 | 3.86 ± 0.35 | 3.68 ± 0.48 | 3.91 ± 0.3 | 3.83 ± 0.39 | 0.305 |
Issues of law | 3.75 ± 0.44 | 3.53 ± 0.61 | 3.45 ± 0.52 | 3.83 ± 0.39 | 0.062 | 3.86 ± 0.35 | 3.63 ± 0.6 | 3.82 ± 0.4 | 3.78 ± 0.42 | 0.251 |
Legal analysis | 3.73 ± 0.45 | 3.53 ± 0.61 | 3.45 ± 0.52 | 3.78 ± 0.42 | 0.132 | 3.8 ± 0.4 | 3.63 ± 0.6 | 3.82 ± 0.4 | 3.78 ± 0.52 | 0.564 |
Average | 3.79 ± 0.36 | 3.60 ± 0.47 | 3.48 ± 0.49 | 3.81 ± 0.37 | 0.043* | 3.86 ± 0.32 | 3.68 ± 0.48 | 3.89 ± 0.19 | 3.84 ± 0.32 | 0.254 |