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Table 7 Themes and subthemes

From: Evaluation and countermeasures of contracted services of Chinese family doctors from demanders’ point of view — a case study of a city

Themes

Subthemes

Some family doctors have low enthusiasm

Less pay for overtime work during non working hours Small financial support for medical insurance

The referral work was not carried out smoothly

Residents can go to the superior hospital without issuing a referral form Residents who issue a referral form still cannot enjoy the preferential reimbursement ratio

Psychological counseling services are in great demand but insufficient

Psychological pressure caused by economic problems Patients with chronic diseases accompanied by psychological depression Family doctors have no energy to carry out extra work the primary level is lack of psychological practitioners and professional facilities and equipment

The service capacity of traditional Chinese medicine needs to be strengthened

Lack of talents in traditional Chinese Medicine The service quality of traditional Chinese medicine is not high