Table 3 Score of each item of PCAT

FIRST CONTACT – UTILIZATION

 B1When you need a regular general checkup, do you first come to your family doctor?

 B2When you feel unwell, will you first come to your family doctor before looking for a specialist?

 B3When you have to see a specialist, does your family doctor have to approve or give you a referral?

FIRST CONTACT-ACCESS

 C3When your contracted institution is open and you get sick, would doctors or nurses from there visit you?

 C4When your contracted institution is open, can you get advice over the phone、WeChat、e-mail if you need it?

 C5When your contracted institution is closed, can you get advice over the phone、WeChat、e-mail if you need it?

 C7When your contracted institution is closed and you get sick during the night, would doctors or nurses from there visit you?

CONTINUOUS(ONGOING) CARE

 D1When you go to your contracted institution, are you taken care of by your family doctor each time?

 D4If you have a question, can you talk to your family doctor (or team member)?

 D7 Does your family doctor know you very well as a person, rather than as someone with a medical problem?

 D9Does your family doctor know what problems are most important to you?

COORDINATION-REFERRAL

 E8Have you ever had a visit to any kind of specialist or special service?

 E9Did your family doctor discuss with you different places you could have gone to get help with that problem?

 E10Did your family doctor help you make the appointment for that visit?

 E12Did your family doctor write down any information for the specialist about the reason for the visit?

COORDINATION-INFORMATION SYSTEMS

 F1When you go to your contracted institution, do you bring any of your own medical records, such as shot records or reports of medical care you had in the past?

 F2Could you look at your medical record if you wanted to?

 F3When you go to your contracted institution, is your medical record always available?

COMPREHENSIVENESS-SERVICES AVAILABLE

 G2Do your contracted institution provide immunizations (shots)?

 G6Do your contracted institution provide family planning or birth control methods?

 G8Do your contracted institution provide counseling for mental health problems?

 G10Do your contracted institution sewing up a cut that needs stitches?

COMPREHENSIVENESS-FREQUENCE OF MENTIONING HEALTH PROBLEMS

 H1How often does your family doctor advice about healthy foods and unhealthy foods or getting enough sleep?

 H2How often does your family doctor mention about home safety, like getting and checking smoke detectors and storing medicines safely?

 H4How often does your family doctor mention about ways to handle family conflicts that may arise from time to time?

 H5How often does your family doctor advice about appropriate exercise for you?

 H7How often does your family doctor Checking on and discussing the medications you are taking?

FAMILY-CENTEREDNESS

 I1Does your family doctor ask you about your ideas and opinions when planning treatment and care for you or a family member?

 I2Has your family doctor asked about illnesses or problems that might run in your family?

 I3Would your family doctor meet with members of your family if you thought it would be helpful?

COMMUNITY ORIENTATION

 J1Does your family doctor ever make home visits?

 J2Does your family doctor know about the important health problems of your neighborhood?

 J3Does your family doctor get opinions and ideas from people that will help to provide better health care?

CULTURALLY COMPETENT

 K1Would you recommend your contracted institution to a friend or relative?

 K2Would you recommend traditional Chinese medical in your contracted institution to a friend or relative?

 K3Would you recommend prevention care in your contracted institution to a friend or relative?