Table 1 Attribute and supporting quotes excerpted from transcribed discussion sessions

Type of staff

“…they prefer to go to the doctor so that he will prescribe a good drug from them.Rural/Married/Male/15-19 years

Physical environ/Amenities

P7: That’s what am talking about since they are health worker, they will make sure that their environment is clean. And since they want to counsel people, they will not want to do it in a way that the noise will be much that that they will not want to let people know what they are saying.Urban/Unmarried/Female/20 - 24 years

HW attitude

“…I will like to emphasize on what you said, I want to expatiate. You know there is this African mentality when a youth goes into the hospital to complain about sexual health challenges he is facing, those attending to them will just feel like “ah, ah” you are doing this shit... So, they stigmatize, I will use the word stigmatizationUrban/Unmarried/Male/20 - 24 years

AYP Outreach/Awareness creation

“…That is my view of going from house to house and giving orientation, then parents in a way will be in support while some parents will not, that’s where orientation should come up first, because parents that don’t know about it will not encourage them.Urban/Married/Female/20 - 24 years

Cost

“…In my own opinion, it is about reduction in payment so that people can be able to afford those particular services.Urban/Unmarried/Male/20 - 24 years

Privacy/Confidentiality

“…most of them [health workers] they do not know how to keep secret.”Rural/Unmarried/Male/20 - 24 years

Waiting time

“…they prefer to go to the chemist because they will be attended to on time than if the go to the hospitalUrban/Married/Male/20 - 24 years

Contraceptive availability

“They should make services available anytime they need it”.Rural/Unmarried/Male/20 - 24 years

Open hours

… I don’t think there should be a limit to the time of closing hour or opening hour because there should be a time shifting here within the staff and because there is no time the patient cannot come in for treatment so that thing is causing most issues at times when we get to general hospitals and any hospitals at some hours, they will say they can’t yes and I don’t think that should be a part of.Urban/Unmarried/Male/15-19 years