Table 4 Assessment of pharmacists’ communication skills during the antimicrobials dispensing

1. Reception (reception)

1

5

3.00

0.83

1

5

2.92

0.95

2.83

0.74

0.7174

2. Visual contact

2

5

3.29

0.77

2

5

3.44

0.64

3.32

0.68

0.3078

3. Interest (attention)

2

5

3.48

0.80

2

5

3.33

0.68

3.38

0.73

0.4229

4. Involvement

1

5

3.37

0.92

2

5

3.26

0.76

3.28

0.84

0.5695

5. Farewell

1

5

3.07

0.87

2

4

3.14

0.81

3.10

0.87

0.7938

6. Availability

1

5

2.59

0.97

1

4

2.07

0.61

2.32

0.85

0.0217*

7. General impression of non-verbal communication

2

5

3.03

0.75

2

5

3.07

0.67

3.02

0.69

0.8139

8. Logical sequence of orientation

1

5

3.07

0.82

3

5

3.44

0.64

3.26

0.78

0.0383*

9. Emphasis on important aspects

1

5

3.07

0.99

2

5

3.18

1.03

3.16

0.98

0.6417

10. Use of terms appropriate to the patient's level of understanding

2

5

3.44

0.69

3

5

3.33

0.55

3.38

0.63

0.4802

11. Length of prayers (very long prayers can compromise understanding)

2

5

3.25

0.76

2

4

3.00

0.48

3.16

0.62

0.0745

12. Use of open-ended questions, which make room for the patient to speak

1

5

2.51

0.93

1

4

2.26

0.98

2.44

0.95

0.2598

13. General impression of the service

1

5

3.07

0.78

1

5

2.96

0.94

3.02

0.82

0.5049