Table 2 Subsystem and its variables
Subsystem | Main variables |
|---|---|
Institutional input | Information system resource investment, Facility and equipment investment, Capital investment, Institutional profit and social capital investment, Local financial subsidies, Financial state of the institution, Medical staff, Administrative staff, Proportion of people holding professional certificates, Proportion of people receiving professional training |
Service output | Service content, Service quality, Service capability, Service sustainability, Operation management, Cooperation mechanism of medical and elderly care institutions, Turnover of service staff, Rounds of visits of cooperative medical institutions, Rehabilitation nursing, Health monitoring, Diagnosis and treatment of basic diseases, Long-range medical treatment |
Institutional satisfaction | Elderly satisfaction, Family and guardian Satisfaction, Institutional employee Satisfaction, Public satisfaction, Institutional image, Service complaints, Institutional social recognition |