Primary index | Secondary index | Supporting literature |
---|---|---|
Institutional input | Information system resource investment | |
Human investment | ||
Facility and equipment investment | ||
Capital investment | ||
Service output | Service sustainability | |
Service efficiency | ||
Service content | ||
Service equity | ||
Service capability | ||
Service quality | ||
Service effect | Satisfaction of the relevant personnel | |
Social recognition of institutions | ||
Exogenous variable | Policy support |