Table 4 ROI concept perspectives
Type of QI outcome: ROI-like concepts | Stakeholder perspective | Dominant logic | Philosophical perspective |
|---|---|---|---|
Organisational outcomes: Improvement, efficiency, productivity, effectiveness, profit, financial return, ROI, SROI, CBA, CEA, economic impact, cost saving, cost avoidance, cost reduction, market share, reputation, organisational development, performance (organisational), management (cost) | Managerial | Markets/ Economic | Realism |
Patients, family, carer, and societal outcomes: improvements, value, benefits, impacts (SROI, CBA) | Managerial Patients Society | Medical Societal | Relativism/Interpretivism |
Staff outcomes: improvements, value, benefits, impacts | Managerial Staff | Medical Societal | Relativism/Interpretivism |