Fig. 3
Overall cycle times (that is the intervals between the patient entering the exam room until check-out), in minutes, over the course of the study period. The thick line indicates median times and the thinner lines the interquartile range (25th to 75th percentile). The shaded area at left represents the initial observation phase (May–August 2019); the middle shaded area indicates when the baseline data were discussed and recommendations were formulated (August 2019–July 2020); and the shaded area at right is after implementation of the recommendations from the patient flow analysis