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Table 2 Patient time-tracking results

From: Using a human-centered, mixed methods approach to understand the patient waiting experience and its impact on medically underserved populations

Patient Time Tracking

Average Duration (mins)

Minimum Duration (mins)

Maximum Duration (mins)

Waiting to be seen

65.6

0.2

232.9

 Waiting in exam room

41.2

0.2

122.9

 Waiting in waiting room

24.4

0.0

110

With an MD and/or NP

18.9

1.0

53.3

 MD

8.4

0.7

27.0

 NP

10.5

0.3

26.3

Time spent with other staff

11.3

1.6

37.2

 Vitals

5.2

1.5

14.3

 Additional visits

6.1

0.1

22.9

  1. MD Doctor of Medicine, NP Nurse Practitioner