Table 2 Implementation outcomes – Patients and Healthcare providers

 I am satisfied with the care concept ALS H&C

71.7

25.4

3.0

 I am satisfied with the ALS H&C app

68.7

23.9

7.5

 I find the chat function useful

74.7

11.9

13.5

 The healthcare coach usually responds to my messages in a timely manner

88.1

4.5

7.5

 I am satisfied with the number of contact moments with the healthcare coach

76.1

20.9

3.0

 I like that I can monitor my own measurements (well-being, weight, ALS symptoms)

73.2

23.9

3.0

 I find it confronting to monitor my own measurements (well-being, weight, ALS symptoms)

7.5

43.3

49.2

 I find the emails I receive to remind me of the measurements annoying

4.5

20.9

74.6

 I find the frequency of the emails to remind me of the measurements too high

7.5

80.6

12.0

 I find the care concept ALS H&C fits in well with my care needs

50.7

34.3

14.9

 I like that with ALS H&C a healthcare provider can always see how I am doing

68.7

26.9

4.5

 I find it annoying that I am being monitored with ALS H&C

1.5

11.9

86.6

 Using ALS H&C is quickly becoming a routine

62.6

23.9

13.4

 I often forget to open and use the ALS H&C app

29.9

23.9

46.2

 I am not able to make it a habit to use the ALS H&C app

17.9

26.9

55.2

 I am satisfied with the care concept ALS H&C

64.9

29.7

5.4

 I am satisfied with the ALS H&C web portal

48.6

43.2

8.1

 I feel comfortable using ALS H&C in my work

35.6

42.5

21.9

 An e-health care concept like ALS H&C fits with the way I work

70.9

26.4

2.8

 An e-health care concept like ALS H&C fits with my organization

80.6

18.1

1.4

 I find it important to be able to offer ALS H&C to patients

76.3

22.2

1.4

 I like that with ALS H&C I can always see how a patient is doing

62.5

30.6

7.0

 With ALS H&C I can better tailor the care to the needs of the patient

40.3

38.9

20.8

 Working with ALS H&C quickly became routine

23.6

54.2

22.2

 I often forget to open and use the ALS H&C web portal

59.7

25.0

15.3

 I am not able to make it a habit to work with the ALS H&C web portal

37.5

37.5

25.0

 ALS H&C can be easily combined with my other work activities

47.2

34.7

18.1

 Innovations such as ALS H&C reduce the workload of healthcare providers

13.9

54.2

32.0