Table 2 Elements of a CHW’s roles and responsibilities
Category | Descriptions Used by Interview Respondents or Documents |
|---|---|
Job Titles | Formal HR job title: Clinical Care Coordinator, Behavioral Health Coordinator, Program Service Aid, Community Affairs Specialist. Informal team-level job title: Community Health Worker, Outreach Worker, or Case Manager. |
Target Population | Disease-focus: People with uncontrolled diabetes, people who inject drugs, HIV positive patients Location-based: Inpatient hospital, school-based health center Health promotion or risk reduction-focus: Needle exchange, oral health |
Service Delivery Model | Clinical Setting: Doctors office, hospital Community Setting: Home, community-based organizations Engagement model: In person, phone, or telehealth |
Roles | Health education, motivational interviewing, care coordination, case management, counseling, or community outreach. |
Responsibilities | Promoting access to clinical services: Appointment scheduling, clinical intake, transportation, addressing barriers to care Health service support: Assisting with medication refills, health education Psycho-social needs: Supporting patients in obtaining jobs, housing, or personal identification; social service referrals; health insurance enrollment Direct service: Provision of food, toiletries, or clothing Translation: Language translation, helping providers understand patient experience, helping patients understand instructions from health care providers Research: Research study recruitment, enrollment, data collection Documentation: Data collection or entry for documentation purposes |