Table 2 Descriptive information on the scales used in study
From: Personality characteristics associated with satisfaction with healthcare and the wish to complain
Observations | Range | Mean (SD) | Crohnbach’s alpha | |
|---|---|---|---|---|
Outcomes | ||||
Satisfaction with health care described in vignette | 6,755 | 1 to 5 | 3.92 (0.82) | NA (Single question) |
Likelihood of complaint | 6,755 | 1 to 5 | 2.08 (0.87) | 0.86 |
Explanatory variables | ||||
Extraversion | 6,756 | 2 to 10 | 7.29 (1.68) | 0.62 |
Agreeableness | 6,756 | 2 to 10 | 7.32 (1.22) | 0.24 |
Conscientiousness | 6,756 | 2 to 10 | 7.82 (1.33) | 0.42 |
Neuroticism | 6,756 | 2 to 10 | 4.68 (1.59) | 0.63 |
Openness | 6,756 | 2 to 10 | 5.87 (1.65) | 0.14 |