Personality characteristics associated with satisfaction with healthcare and the wish to complain

Table 1 Associations between BFI dimensional scores and satisfaction and complaint likelihood, adjusted analyses ^{a, b}

Outcome	BFI dimension score	Adjusted univariate		Multivariate^e
Outcome	BFI dimension score	Coef. (95% CI)	P-value	Coef. (95% CI)	P-value
Satisfaction with health care described in vignette	Extraversion	0.02 (0.01; 0.03)	0.004^d	0.00 (-0.01; 0.01)	0.857
	Agreeableness	0.06 (0.05; 0.08)	< 0.001^d	0.06 (0.04; 0.07)	< 0.001^d
	Conscientiousness	0.02 (0.01; 0.04)	0.001^d	0.01 (-0.00; 0.03)	0.121
	Neuroticism	-0.03 (-0.04; -0.02)	< 0.001^d	-0.02 (-0.03; -0.00)	0.012
	Openness	-0.00 (-0.02; 0.01)	0.419	-0.00 (-0.01; 0.01)	0.721
Likelihood of complaint^c	Extraversion	-0.01 (-0.02; 0.00)	0.130	0.01 (-0.00; 0.03)	0.051
	Agreeableness	-0.07 (-0.09; -0.06)	< 0.001^d	-0.07 (-0.08; -0.05)	< 0.001^d
	Conscientiousness	-0.02 (-0.04; -0.01)	0.001^d	-0.01 (-0.03; 0.00)	0.093
	Neuroticism	0.04 (0.03; 0.05)	< 0.001^d	0.04 (0.03; 0.06)	< 0.001^d
	Openness	0.01 (-0.00; 0.02)	0.241	-0.01 (-0.02; 0.00)	0.096

^aAdjusted for respondent’s education, work status, chronic illness and for scenario
^bCrude unadjusted analyses can be found in supplementary information
^cCombined likelihood of compensation claim and disciplinary complaint
^dSignificant on 0.05 level after correction for multiple testing
^eAdjustments including all BFI dimensions

ISSN: 1472-6963