Table 3 Participant suggestions to improve the investigated care-model

“Maybe you could somehow incorporate a chat, so if there are questions that you can write in this app and also get an answer. That could perhaps be improved in this app. And of course, revise the questions a little bit regarding opening a bottle, bathtub and…” (P2, 15:21)

“The only thing that might be done, which I now thought: There is always thequestionnaire, the last 7 days, whether you had an attack, a rheumatic attack. It might be good (…) if one could perhaps add something to it. In my case it was only the knee that was affected. And that would be good if you could note that. That wasn’t the case now, so you couldn’t do that. You could only answer the given questions, but you couldn’t add anything yourself. (P5, 05:23)

“Would someone who sees my scores… would a doctor get in touch with me or do I then have, as before, if the pain is unbearable or if I’m feeling really bad, just call and say I can’t wait until the next appointment because I’m not feeling well?” (P10, 12:38)

“You could include the self-examination instruction video in the app. You do a little video of someone doing it reasonably. That would be a nudge. If you say, okay, now I’m in pain, did I not examine properly or not? Okay, then I go to the video clip and then I take a look at it, just like on YouTube.“ (P15, 08:32)