Table 3 Statistics for the PSQ-18 subscales and constituent items among the participants

General satisfaction (mean ± SD = 3.22 ± 0.8)

The medical care I have been receiving is just about perfect.

10 (2.6%)

47 (12.1%)

122 (31.4%)

155 (40%)

54 (13.9%)

I am dissatisfied with some things about the medical care I receive. ^*

18 (4.7%)

94 (24.5%)

144 (37.5%)

103 (26.8%)

25 (6.5%)

Technical quality

I think my doctor’s office has everything needed to provide complete care.

9 (2.3%)

50 (12.91%)

120 (30.8%)

157 (40.4%)

53 (13.6%)

Sometimes doctors make me wonder if their diagnosis is correct. ^*

41 (10.6%)

155 (39.9%)

102 (30.9%)

59 (15.2%)

13 (3.4%)

When I go for medical care, they are careful to check everything when treating and examining me.

8 (2.1%)

34 (8.8%)

108 (28%)

171 (44.3%)

65 (16.8%)

I have some doubts about the ability of the doctors who treat me. ^*

19 (4.9%)

97 (25.2%)

151 (39.2%)

95 (24.7%)

23 (6%)

Interpersonal manner

Doctors act too businesslike and impersonal toward me. ^*

17 (4.4%)

68 (17.5%)

127 (32.7%)

140 36.1%)

36 (9.3%)

My doctors treat me in a very friendly and courteous manner.

9 (2.3%)

27 (7%)

95 (24.7%)

193 (50.2%)

61 (5.8%)

Communication

Doctors are good about explaining the reason for medical tests.

12 (3.1%)

51 (13.1%)

89 (22.9%)

170 (43.7%)

67 (17.2%)

Doctors sometimes ignore what I tell them. ^*

15 (3.9%)

80 (20.7%)

127 (32.9%)

138 (35.8%)

26 (6.7%)

Financial aspects

I feel confident that I can get the medical care I need without being set back financially.

15 (3.9%)

42 (11%)

63 (16.5%)

183 (47.9%)

79 (20.7%)

I have to pay for more of my medical care than I can afford. ^*

45 (11.6%)

107 (27.6%)

131 (33.8%)

88 (22.7%)

17 (4.4%)

Time spent with doctors

Those who provide my medical care sometimes hurry too much when they treat me. ^*

15 (3.9%)

70 (18%)

121 (31.2%)

149 (38.4%)

33 (8.5%)

Doctors usually spend plenty of time with me.

16 (4.2%)

54 (14%)

120 (31.2%)

149 (38.7%)

46 (11.9%)

Accessibility and convenience

I have easy access to the medical specialists I need.

30 (7.7%)

73 (18.8%)

135 (34.8%)

117 (30.2%)

33 (8.5%)

Where I get medical care, people have to wait too long for emergency treatment. ^*

14 (3.6%)

67 (17.3%)

121 (31.3%)

146 (37.7%)

39 (10.1%)

I find it hard to get an appointment for medical care right away. ^*

24 (6.2%)

105 (27.1%)

129 (33.3%)

94 (24.3%)

35 (9%)

I am able to get medical care whenever I need it.

9 (2.3%)

35 (9%)

135 (34.8%)

165 (42.6%)

44 (11.3%)

Satisfied with the medical lab exam testing

12 (3.1%)

23 (5.9%)

135 (34.8%)

172 (44.3%)

46 (11.9%)

Satisfied with the pharmacy services

14 (3.6%)

19 (4.9%)

115 (29.6%)

189 (48.6%)

52 (13.4%)