Subscales and constituent items | Strongly disagree | Disagree | Uncertain | Agree | Strongly agree |
---|---|---|---|---|---|
General satisfaction (mean ± SD = 3.22 ± 0.8) |  |  |  |  |  |
The medical care I have been receiving is just about perfect. | 10 (2.6%) | 47 (12.1%) | 122 (31.4%) | 155 (40%) | 54 (13.9%) |
I am dissatisfied with some things about the medical care I receive. * | 18 (4.7%) | 94 (24.5%) | 144 (37.5%) | 103 (26.8%) | 25 (6.5%) |
Technical quality | Â | Â | Â | Â | Â |
I think my doctor’s office has everything needed to provide complete care. | 9 (2.3%) | 50 (12.91%) | 120 (30.8%) | 157 (40.4%) | 53 (13.6%) |
Sometimes doctors make me wonder if their diagnosis is correct. * | 41 (10.6%) | 155 (39.9%) | 102 (30.9%) | 59 (15.2%) | 13 (3.4%) |
When I go for medical care, they are careful to check everything when treating and examining me. | 8 (2.1%) | 34 (8.8%) | 108 (28%) | 171 (44.3%) | 65 (16.8%) |
I have some doubts about the ability of the doctors who treat me. * | 19 (4.9%) | 97 (25.2%) | 151 (39.2%) | 95 (24.7%) | 23 (6%) |
Interpersonal manner | Â | Â | Â | Â | Â |
Doctors act too businesslike and impersonal toward me. * | 17 (4.4%) | 68 (17.5%) | 127 (32.7%) | 140 36.1%) | 36 (9.3%) |
My doctors treat me in a very friendly and courteous manner. | 9 (2.3%) | 27 (7%) | 95 (24.7%) | 193 (50.2%) | 61 (5.8%) |
Communication | Â | Â | Â | Â | Â |
Doctors are good about explaining the reason for medical tests. | 12 (3.1%) | 51 (13.1%) | 89 (22.9%) | 170 (43.7%) | 67 (17.2%) |
Doctors sometimes ignore what I tell them. * | 15 (3.9%) | 80 (20.7%) | 127 (32.9%) | 138 (35.8%) | 26 (6.7%) |
Financial aspects | Â | Â | Â | Â | Â |
I feel confident that I can get the medical care I need without being set back financially. | 15 (3.9%) | 42 (11%) | 63 (16.5%) | 183 (47.9%) | 79 (20.7%) |
I have to pay for more of my medical care than I can afford. * | 45 (11.6%) | 107 (27.6%) | 131 (33.8%) | 88 (22.7%) | 17 (4.4%) |
Time spent with doctors | Â | Â | Â | Â | Â |
Those who provide my medical care sometimes hurry too much when they treat me. * | 15 (3.9%) | 70 (18%) | 121 (31.2%) | 149 (38.4%) | 33 (8.5%) |
Doctors usually spend plenty of time with me. | 16 (4.2%) | 54 (14%) | 120 (31.2%) | 149 (38.7%) | 46 (11.9%) |
Accessibility and convenience | Â | Â | Â | Â | Â |
I have easy access to the medical specialists I need. | 30 (7.7%) | 73 (18.8%) | 135 (34.8%) | 117 (30.2%) | 33 (8.5%) |
Where I get medical care, people have to wait too long for emergency treatment. * | 14 (3.6%) | 67 (17.3%) | 121 (31.3%) | 146 (37.7%) | 39 (10.1%) |
I find it hard to get an appointment for medical care right away. * | 24 (6.2%) | 105 (27.1%) | 129 (33.3%) | 94 (24.3%) | 35 (9%) |
I am able to get medical care whenever I need it. | 9 (2.3%) | 35 (9%) | 135 (34.8%) | 165 (42.6%) | 44 (11.3%) |
Satisfied with the medical lab exam testing | 12 (3.1%) | 23 (5.9%) | 135 (34.8%) | 172 (44.3%) | 46 (11.9%) |
Satisfied with the pharmacy services | 14 (3.6%) | 19 (4.9%) | 115 (29.6%) | 189 (48.6%) | 52 (13.4%) |