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Table 7 Different errors regarding both levels of care and urgency (4 categories of triage), level of care alone (Emergency vs Primary care) and level of urgency alone (Level 1 vs Level 2)

From: Patients’ self-triage for unscheduled urgent care: a preliminary study on the accuracy and factors affecting the performance of a Belgian self-triage platform

Triage Category

Triage Category

Level of care

Level of urgency

N  = 750

N  = 750

N  = 642 a

Appropriate

Undertriage

Overtriage

Appropriate

Undertriage

Overtriage

Appropriate

Undertriage

Overtriage

EMS

N = 213

(28.4%)

 

N = 82

(10.9%)

N = 432

(57.6%)

 

N = 94

(12.5%)

N = 213

(33.2%)

 

N = 49

(7.6%)

EDRC

N = 127

(16.9%)

N = 43

(5.8%)

N = 61

(8.1%)

N = 127

(19.8%)

N = 43

(6.7%)

 

PCPI

N = 126

(16.8%)

N = 13

(1.7%)

N = 25

(3.4%)

N = 210

(28%)

N = 14

(1.9%)

 

N = 126

(19.6%)

 

N = 25

(3.9%)

PCPD

N = 47

(6.3%)

N = 13

(1.7%)

 

N = 47

(7.3%)

N = 12

(1.9%)

 

TOTAL

N = 513

(68.4%)

N = 69

(9.2%)

N = 168

(22.4%)

N = 642

(85.6%)

N = 14

(1.9%)

N = 94

(12.5%)

N = 513

(79.9%)

N = 55

(8.6%)

N = 74

(11.5%)

  1. a Sample size was adjusted after removing falsely classified cases by the participants