Table 5 Average agreed percentage of each tested component derived from factor analysis

 Component 1 – Doctors’ expectation to communicate pharmaceutical issues and about medications

95.9 (81)

 Component 2 – Doctors’ perception on current status of communication on pharmaceutical issues and about medications

22.6 (19)

 Component 3 - Doctors’ perception on pharmacists’ role in providing pharmaceutical information to patients and prescribers

39.1 (33)

 Component 4 - Doctors’ perception on involvement of pharmacists in therapeutic management of patients

44.3 (37)

 Component 1 - Patients’ expectation to gain detailed information on their medication from the pharmacists

89.8 (341)

 Component 2 - Patients’ satisfaction on medication labeling information currently given by the pharmacists

95.5 (363)

 Component 3 - Patients’ expectation to resolve their queries on medication with the pharmacists

96.2 (366)

 Component 4 - Patients’ trust and satisfaction on the current procedure of dispensing medication by the pharmacists

79.1 (301)

 Component 5 - Satisfaction and perception of patients on professional relationship of pharmacists with patients

82.1 (312)

 Component 6 – Patient satisfaction on safety and quality of dispensed medications

79.6 (302)

 Component 7 – Patient perception on the role of pharmacists in healthcare system

91.7 (348)

 Component 8 - Satisfaction of patients on the available facilities in the pharmacy

6.8 (26)

Component 9 - Patients’ satisfaction on detailed information provided by the pharmacist on medications and other health issues

88.8 (337)

 Component 10 - Patients’ satisfaction on verbal information of medications given by pharmacists while dispensing

86.9 (330)