Table 4 Average percentage and number of agreed participants for each tested variable

Tested variable

Frequency (Total N=84)

Percentage (%)

I frequently contact pharmacist to inquire about availability of particular medicines, dosage forms and strengths

39

46.4

I frequently contact pharmacist to inquire about medicine interactions and side effect related queries

4

4.8

I have a good relationship with pharmacists in the hospital

50

59.6

In my experience, pharmacists are a reliable source of information on medicines

42

50

I routinely direct my patients to pharmacist to counsel regarding the safe and appropriate use of their medicines.

12

14.3

Pharmacists routinely inform me if they discover medicine related problems with my prescriptions

45

53.6

Pharmacists routinely inform me about more cost-effective alternatives to the medicines I prescribe

3

3.6

Pharmacists frequently ask me to clarify for them the objectives of medicine regimen I have in mind for my patients

8

9.5

Pharmacists frequently let me know if my patients have experienced some problem with their medicines

20

23.8

Pharmacists usually speak with confidence about pharmaceutical matters

28

33.4

Pharmacists appear willing to communicate medicine related problems they discover

35

41.7

I expect pharmacists to take responsibility to communicate medicine related problems they discover

77

91.6

I expect pharmacists to return/clarify prescriptions if they are unclear

84

100

I expect pharmacists to assist me in designing medicine regimen plans for my patients

35

41.7

I expect pharmacists to educate my patients about the safe and appropriate use of their medication

78

92.9

I expect pharmacists to monitor my patients’ response to medicines and let me know if a patient encounters any medicine-related problem

39

46.4

I expect pharmacists to assist my patients in selecting appropriate non-prescription medications

40

47.6

I expect pharmacists to inform me about the available dosage forms and strength of medicines

83

98.9

I expect pharmacists to inform me about the medicines which are out of stock

84

100

I expect pharmacists to communicate with me more often than the current practice

75

89.3

(Total N=380)

I consider pharmacists as experts in matters related to medicines

322

84.7

I do not consider pharmacists as a mere dispenser of medicines

320

84.2

I consider pharmacists as an integral part of the healthcare system like doctors and nurses

375

98.7

I expect pharmacists to check my prescriptions for medication related problems before dispensing the medication

344

90.5

I expect pharmacists to tell me the name and strength of each medicine

354

93.2

I expect pharmacists to tell me the names of each medicine and what they are used for

355

93.4

I expect pharmacists to give me instructions in a language preferred by me

313

82.4

I expect pharmacists to give me verbal instructions on how to take my medicines in addition to written label

371

97.6

I expect pharmacists to warn me of any possible side effects and how to prevent it

365

96

I expect pharmacists to help clarify my questions related to medicines

361

95

I expect pharmacists give me trusted information on the use of medicines

366

96.3

I am satisfied with the questions asked by pharmacists before dispensing medications like name of the patient, any history of previous drug allergy, disease details, etc.

295

77.6

I am satisfied with the privacy maintained by pharmacists while discussing and dispensing medication

275

72.4

I am satisfied with the level of knowledge that pharmacists possess in medicine related issues

332

87.4

I am satisfied with the kind of responses pharmacists provide for questions I ask about my medicines

334

87.9

I am satisfied with the duration of time spend by pharmacists with each patient

295

77.6

I am satisfied with the relationship that pharmacists try to maintain with the patients

299

78.7

I am satisfied with the kind of information pharmacists provide on disease and other health issues along with information on drugs

337

88.7

I am satisfied with the information pharmacists give me on name of the medicine and what it is used for

338

89

I am satisfied with the information given by pharmacists when there is a change in medicines or doses in my prescription

304

80

I am satisfied with the verbal information given by pharmacists on how to use medicines

344

90.6

I am satisfied with the written label information given by pharmacists on how to use medicines

363

95.6

I am satisfied with the readability of label instructions given by pharmacists

364

95.8

I am satisfied with the understandability of label instructions given by pharmacists

362

95.2

I am satisfied with the respect and courtesy that pharmacists extended to me

206

54.2

I am satisfied with the number of pharmacists and number of counters available to dispense the medicines

19

5

I am satisfied with available facilities in the pharmacy waiting area for patients

53

14

I prefer if a numbering system was available to serve patients at the pharmacy than the ‘next in line’ practice

361

95

I am satisfied with the accuracy of information given by pharmacists

343

90.2

I am satisfied about the safety of medicines dispensed by pharmacists

315

82.9

I am satisfied with the quality of the medicines dispensed by pharmacists

290

76.3

I am satisfied about the time spent at the pharmacy for obtaining medicines

6

1.6

I am satisfied with the overall service provided by this pharmacy

293

77.1