Table 3 Rotated pattern matrix of exploratory factor analysis
Items | Factor 1: Informativeness | Factor 2: Trustworthiness | Factor 3: Courteousness |
|---|---|---|---|
Explaining the preventive aspects of COVID-19 to the patient | 0.48 | ||
Encouraging patients to ask questions | 0.60 | ||
Facilitating follow up | 0.66 | ||
Service-oriented, not business-like attitude | 0.70 | ||
Not being involved in illegal activities | 0.97 | ||
Greetings by physician | 0.54 | ||
Engaging in social talks | 0.87 |