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Table 8 Subtheme 3(a) related to Theme 3

From: International guidelines to inform policy development to address client violence in South Africa: an ATA-document analysis

Subtheme 3(a): Logistical strategies to ensure safety

Related codes

Supporting quotes

Creating safe interview settings

“Leave door open during session, if there are others around who could come to your aid” [26]

“Ordinary objects can be easily used as a weapon by someone in an angry state” [19]

Security in the office

“Know the location of all safety aids and systems” [21]

“Secure entrances to employees’ workspaces that are separate from public spaces” [19]

Planning a visit

“Before departing on a field visit, workers should ensure they are wearing appropriate clothes and shoes that allow for ample movement” [18]

“If a visit outside of the office is required, and the potential for danger exists, workers may work to schedule their client meeting in a public place” [31]

During a visit

“Keep a clear path to the exit door” [36]

“Do not enter an elevator with people who are suspicious-looking or make you feel uncomfortable in any way” [31]