Subtheme 2(b): Transparent communication between the social worker and the client | |
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Related codes | Supporting quotes |
Creating safe interview settings | “Set clear limits, on what you will not tolerate, i.e., intoxication, violence, 51A” [26] |
Planning a visit | “Workers may wish to notify their client by phone that they will be visiting their home and advise them of the purpose of the visit, if possible” [21] “Try to schedule the appointment by telephone or letter so that the client will know to expect you and be prepared” [31] |
During a visit | “When introducing themselves, workers should clearly state who they are, and why they are there” [18] |
Combined codes | “All employees must wear their ID badges when on duty, both in the office and in the field” [18] |