Skip to main content

Table 6 Subtheme 2(b)

From: International guidelines to inform policy development to address client violence in South Africa: an ATA-document analysis

Subtheme 2(b): Transparent communication between the social worker and the client

Related codes

Supporting quotes

Creating safe interview settings

Set clear limits, on what you will not tolerate, i.e., intoxication, violence, 51A” [26]

Planning a visit

Workers may wish to notify their client by phone that they will be visiting their home and advise them of the purpose of the visit, if possible” [21]

Try to schedule the appointment by telephone or letter so that the client will know to expect you and be prepared” [31]

During a visit

“When introducing themselves, workers should clearly state who they are, and why they are there” [18]

Combined codes

All employees must wear their ID badges when on duty, both in the office and in the field” [18]